Returns & Replacements
We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product! For purchases placed between November 1, 2020 and December 24, 2020 you will have until January 31, 2021 to return your product. There’s nothing additional that you have to do!Return for refund until: January 31, 2021Return for replacement until: January 31, 2021
We accept refunds and exchanges within 60 days of purchase for USED consoles.
We do not have any return policy on BRAND NEW game consoles. If you have any question regarding new consoles purchase, most often you are directed to the brand manufacturer for solutions.
Our policy states that you have 60 days in which to return a product for a full refund where goods are unused. After this period we can’t offer you a refund, only credit or exchange would be offered at our discretion. Delivery costs to return the goods to us are not refundable except where the item is found to be faulty.
If a product becomes faulty after 60 days you will be required to follow specific manufacturer warranty procedures, unless otherwise stated.
To obtain a full refund within 60 days, you must return the goods in perfect condition. The goods must not be used or damaged – and in the original packaging.
If your goods are not in this condition, this could void your return request. If goods have been used, we reserve the right to charge a discretionary pro-rated restocking fee as appropriate, up to a maximum of 30% of the purchase price. Any delivery costs incurred for returning unwanted used goods, for an exchange or refund, will be at your charge.
MyPlayStationShop.com is required to provide the statutory warranty against defects and the warranty against hidden defects in accordance with the law, for all items sold on the Website. However, this warranty does not cover problems caused by negligence, damage or inappropriate use of the item by the customer. MyPlayStationShop.com draws your attention to defects and problems which can occur with misconfiguration or mishandling of equipment and will not be liable for problems or faults arising from installation, customization or modification of original parts supplied.
Other Items for Sale on Our Site
In summary you can return any item within 60 days of receipt for a refund, or to exchange it for a different item, size, or colour as long as you meet the following conditions:-
Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing or other items which have to be tried for fit, any returns must be in their original condition and with any labels or tags still attached.
If you wish to return an item you must first contact us via email on the following address, quoting your order number: [email protected] to obtain the returns authorisation. We’ll notify you via e-mail of the return process, and of your refund once we’ve received and processed the returned item. Under no circumstances will a return be accepted without a valid returns authorisation.